{"id":817,"date":"2017-10-05T18:49:53","date_gmt":"2017-10-05T22:49:53","guid":{"rendered":"https:\/\/caapca.ca\/2018\/04\/25\/our-principles\/"},"modified":"2018-06-26T15:10:38","modified_gmt":"2018-06-26T19:10:38","slug":"our-principles","status":"publish","type":"post","link":"https:\/\/caapca.ca\/en\/2017\/10\/05\/our-principles\/","title":{"rendered":"Our principles"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.0.47″][et_pb_row admin_label=”row” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text admin_label=”Text” _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

Confidentiality<\/h2>\n

Complaints are handled with discretion and benefit from the confidentiality rules enacted by the law1.<\/p>\n

Respect<\/h2>\n

As part of our services, all our attention is given to the people, their experiences, their choice, their pace and their path.<\/p>\n

Autonomy and competence of users<\/h2>\n

The user remains master of his approach.<\/p>\n

Open-mindedness<\/h2>\n

Any request for service from a user is welcomed in a spirit of openness and empathic listening.<\/p>\n

Quality service<\/h2>\n

We have a constant concern to meet the needs of the user in all our interventions.<\/p>\n

Accessibility of services<\/h2>\n

All our services are free and we serve all the Capitale-Nationale region, in accessible places and provide a flexible schedule.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Privacy \u00b7 Respect \u00b7 Autonomy \u00b7 Openness \u00b7 Quality \u00b7 Accessibility<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

La confidentialit\u00e9<\/h2>\r\nLes plaintes des usagers sont trait\u00e9es avec discr\u00e9tion et b\u00e9n\u00e9ficient des r\u00e8gles de confidentialit\u00e9 \u00e9dict\u00e9es par la Loi1.\r\n

Le respect de la personne<\/h2>\r\nDans le cadre de nos services, toute notre attention est port\u00e9e aux usagers,\u00a0\u00e0 leur v\u00e9cu,\u00a0\u00e0 leur choix,\u00a0\u00e0\u00a0leur rythme et \u00e0 leur cheminement.\r\n

L'autonomie et la comp\u00e9tence des usagers<\/h2>\r\nL'usager demeure le ma\u00eetre d'\u0153uvre de sa d\u00e9marche.\r\n

L\u2019ouverture d\u2019esprit<\/h2>\r\nToute demande de service de la part d'un usager est accueillie dans un esprit de grande ouverture et d'\u00e9coute empathique.\r\n

Un service de qualit\u00e9<\/h2>\r\nNous avons un souci constant de r\u00e9pondre aux besoins de l\u2019usager dans toutes nos interventions.\r\n

L'accessibilit\u00e9 des services<\/h2>\r\nTous nos services sont gratuits et nous assurons une pr\u00e9sence dans toutes les MRC de la r\u00e9gion de la Capitale-Nationale, dans des lieux accessibles et en fonction d\u2019un horaire souple.","_et_gb_content_width":"","footnotes":""},"categories":[42,46],"tags":[51,50,52],"class_list":["post-817","post","type-post","status-publish","format-standard","hentry","category-articles","category-at-the-caap","tag-caap-en","tag-process","tag-services-en"],"_links":{"self":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts\/817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/comments?post=817"}],"version-history":[{"count":7,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts\/817\/revisions"}],"predecessor-version":[{"id":1034,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts\/817\/revisions\/1034"}],"wp:attachment":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/media?parent=817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/categories?post=817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/tags?post=817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}