{"id":647,"date":"2017-10-05T19:30:51","date_gmt":"2017-10-05T23:30:51","guid":{"rendered":"https:\/\/caapca.ca\/?p=647"},"modified":"2019-01-16T12:01:13","modified_gmt":"2019-01-16T17:01:13","slug":"complaint-examination-process","status":"publish","type":"post","link":"https:\/\/caapca.ca\/en\/2017\/10\/05\/complaint-examination-process\/","title":{"rendered":"Complaint examination process"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.0.76&#8243;] The adoption of the Act respecting health services and social services in 1991 led to implementation of the complaint examination process. With this step, the Government of Quebec confirmed the right of any person dissatisfied with the services they received to file a complaint and to be assisted and accompanied in this process. [\/et_pb_text][et_pb_image src=&#8221;https:\/\/caapca.ca\/wp-content\/uploads\/2019\/01\/Tableau-Regime-examen-des-plaintes-.jpg&#8221; _builder_version=&#8221;3.19.4&#8243; border_style=&#8221;solid&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The system that ensures quality control of services in the network.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>EN 1991, l\u2019adoption de la Loi sur les services de sant\u00e9 et les services sociaux, engendre la cr\u00e9ation du r\u00e9gime d\u2019examen des plaintes. Le gouvernement du Qu\u00e9bec confirme ainsi le droit \u00e0 toute personne insatisfaite des services obtenus de porter plainte et d\u2019\u00eatre assist\u00e9e et accompagn\u00e9e dans cette d\u00e9marche.<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[42,47,48],"tags":[11,55,8,49,20,7,50,53],"class_list":["post-647","post","type-post","status-publish","format-standard","hentry","category-articles","category-health-and-social-services","category-starred","tag-commissariat-aux-plaintes-et-a-la-qualite-des-services","tag-complaint","tag-demarche","tag-health-and-social-services-system","tag-le-systeme-de-sante-et-de-services-sociaux","tag-plainte","tag-process","tag-service-quality-and-complaints-commissioner"],"_links":{"self":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts\/647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/comments?post=647"}],"version-history":[{"count":9,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts\/647\/revisions"}],"predecessor-version":[{"id":1425,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/posts\/647\/revisions\/1425"}],"wp:attachment":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/media?parent=647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/categories?post=647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/tags?post=647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}