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These \u201ccomplaint desks\u201d are staffed by teams that examine the complaints they receive to ensure users\u2019 rights are respected. The teams generally include a commissioner and assistant commissioners. There are also medical examiners who deal with complaints against physicians.<\/p>\n
They are responsible for:<\/p>\n
This applies to all complaints about services at an institution<\/a>, including affliated facilities.<\/p>\n Commissioners have a duty of impartiality. They report directly to the board of directors of the institution. The complaints commissioner is one of the most accessible and fastest means of recourse in the health and social services system!<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" The office of a service quality and complaints commissioner is like a \u201ccomplaints desk\u201d at a public institution within the health and social services network.<\/p>\n","protected":false},"author":1,"featured_media":1300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Un commissariat aux plaintes et \u00e0 la qualit\u00e9 des services, c\u2019est un peu un \u00ab\u00a0comptoir des plaintes\u00a0\u00bb dans un \u00e9tablissement public du r\u00e9seau de la sant\u00e9 et des services sociaux. Mais qu\u2019est-ce qu\u2019un \u00e9tablissement public?<\/h3>\r\n
Les \u00e9tablissements<\/h2>\r\nLes \u00e9tablissements publics sont des entit\u00e9s qui regroupent plusieurs installations offrant des soins de sant\u00e9 ou des services sociaux. Par exemple, un \u00e9tablissement peut regrouper plusieurs h\u00f4pitaux. Cependant, ce n\u2019est pas toujours facile de savoir \u00e0 quel \u00e9tablissement appartient certaines installations. Par cons\u00e9quent, au moment de porter plainte, il est possible qu\u2019on ne sache pas \u00e0 qui s\u2019adresser imm\u00e9diatement.\r\n\r\nC\u2019est au commissariat de quel \u00e9tablissement qu\u2019on doit s\u2019adresser si on est insatisfait d\u2019une course en ambulance? \u00c0 qui rapporte-t-on la mauvaise qualit\u00e9 de la nourriture d\u2019une r\u00e9sidence pour a\u00een\u00e9es?\r\n\r\nAfin de vous aider \u00e0 y voir clair, le CAAP \u2013 Capitale-Nationale a pr\u00e9par\u00e9 une liste des \u00e9tablissements de la r\u00e9gion et de la plupart des installations qui en font partie. Cliquez ici pour consulter la liste.\r\n\r\nEn cas de doute, vous pouvez toujours nous contacter<\/a>.\r\n
Maintenant, revenons au commissariat aux plaintes<\/h2>\r\nCe fameux \u00ab\u00a0comptoir des plaintes\u00a0\u00bb est une v\u00e9ritable \u00e9quipe au service des usagers. Il est g\u00e9n\u00e9ralement compos\u00e9 d\u2019une ou d\u2019un commissaire et de commissaires adjoints. S\u2019ajoute \u00e0 eux des m\u00e9decins examinateurs \u00e0 qui sont transmises les plaintes contre des m\u00e9decins.\r\n\r\nIls sont responsables de\u00a0:\r\n
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