{"id":591,"date":"2017-09-18T19:34:46","date_gmt":"2017-09-18T23:34:46","guid":{"rendered":"https:\/\/caapca.ca\/?page_id=591"},"modified":"2022-05-19T16:36:59","modified_gmt":"2022-05-19T20:36:59","slug":"assistance-support","status":"publish","type":"page","link":"https:\/\/caapca.ca\/en\/assistance-support\/","title":{"rendered":"Assistance \/ Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243;][et_pb_row _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.0.76&#8243; custom_margin=&#8221;|||&#8221;]<\/p>\n<h2><span lang=\"EN-US\">The CAAP \u2013 Capitale-Nationale is here to help you if you are dissatisfied<br \/>\nwith the health and social services network.<\/span><\/h2>\n<h3><span lang=\"EN-US\">You can get help from the CAAP for the following processes:<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=&#8221;0px|0px|27px|0px&#8221; _builder_version=&#8221;3.0.76&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_blurb title=&#8221;Individual complaints&#8221; url=&#8221;https:\/\/caapca.ca\/formuler-une-plainte\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%258%%&#8221; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221;]<\/p>\n<p style=\"text-align: center;\"><span lang=\"EN-US\">Report a problem situation you are concerned about<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/en\/2018\/04\/25\/example-of-an-individual-complaint\/&#8221; button_text=&#8221;See an example&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_blurb title=&#8221;Reporting&#8221; url=&#8221;https:\/\/caapca.ca\/formuler-une-plainte\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%217%%&#8221; icon_color=&#8221;#c61e21&#8243; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221;]Report a problem experienced by a third party or by multiple people[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/en\/2018\/04\/25\/reporting\/&#8221; button_text=&#8221;See an example&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_blurb title=&#8221;Request involving medical records&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%211%%&#8221; icon_color=&#8221;#ed6b4b&#8221; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]Access your records or request a correction[\/et_pb_blurb][et_pb_button button_url=&#8221;\/en\/2018\/03\/20\/requests-involving-medical-records&#8221; button_text=&#8221;Learn more&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.19.4&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_blurb title=&#8221;Information&#8221; url=&#8221;https:\/\/caapca.ca\/nous-joindre\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%220%%&#8221; icon_color=&#8221;#1b4984&#8243; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p><span lang=\"EN-US\">About <strong><a href=\"\/en\/your-rights-within-the-network\/\">your rights<\/a><\/strong> and the recourse available if you are dissatisfied<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/en\/contact\/&#8221; button_text=&#8221;Contact us&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.76&#8243;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.0.76&#8243;]<\/p>\n<h3>In practice:<\/h3>\n<ul>\n<li>We will inform you about your rights and the complaints procedure<\/li>\n<li>We will advise you and promote conciliation methods<\/li>\n<li>We will help you clarify the subject of your complaint<\/li>\n<li>We will help you select and draft the required documents<\/li>\n<li>We will accompany you to meetings held as part of the complaint handling process<\/li>\n<li>We will follow up with you<\/li>\n<\/ul>\n<blockquote>\n<p>Our services are <strong>free\u00a0<\/strong>and <strong>confidential.<\/strong><\/p>\n<\/blockquote>\n<h3>Who can use our services?<\/h3>\n<p>We\u2019re there to help health and social services network users and people who live in private seniors\u2019 residences. We serve the entire Capitale-Nationale region, including Quebec City, Charlevoix, and Portneuf. Live in another region? <a href=\"https:\/\/caapca.ca\/en\/links\/\">Click here.<\/a><\/p>\n<p>If you are dissatisfied with services that were received or should have been received, we can help:<\/p>\n<ul>\n<li>You or or a person you represent<\/li>\n<li>As the heir of someone who felt the services they received were unsatisfactory<\/li>\n<li>As witness to a situation where the rights of a user or group of users were not respected<\/li>\n<\/ul>\n<h3>The CAAP will help you:<\/h3>\n<ul>\n<li>Improve services for everyone<\/li>\n<li>Rectify a situation<\/li>\n<li>Uphold your rights and understand your responsibilities<\/li>\n<li>Get answers to your questions<\/li>\n<li>And more<\/li>\n<\/ul>\n<blockquote>\n<p><strong>When in doubt, <\/strong><a href=\"https:\/\/caapca.ca\/en\/contact\/\"><strong>contact us!<\/strong><\/a><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.105&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.105&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_cta title=&#8221;Do you want to file a health and social services complaint?&#8221; button_url=&#8221;https:\/\/caapca.ca\/en\/make-a-complaint\/&#8221; button_text=&#8221;Call the CAAP for help&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The CAAP \u2013 Capitale-Nationale is here to help you if you are dissatisfied with the health and social services network. You can get help from the CAAP for the following processes: Report a problem situation you are concerned aboutReport a problem experienced by a third party or by multiple peopleAccess your records or request a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Le CAAP \u2013 Capitale-Nationale est l\u00e0 pour vous aider si vous \u00eates insatisfait du r\u00e9seau de la sant\u00e9 et des services sociaux.<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-591","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/comments?post=591"}],"version-history":[{"count":39,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/591\/revisions"}],"predecessor-version":[{"id":1399,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/591\/revisions\/1399"}],"wp:attachment":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/media?parent=591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}