[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.0.47″][et_pb_row admin_label=”row” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”2_3″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_text admin_label=”Text” _builder_version=”3.0.74″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n
We get this question a lot at the CAAP. Many people feel powerless in the face of our vast and complicated healthcare system.<\/span><\/p>\n The <\/span>complaint examination process <\/span><\/a>\u00a0is a fast and free way to correct situations, prevent mistakes from happening again, understand what has happened, or sometimes even compel professional orders to remind their members about best practices. Filing a complaint is an act of citizenship that is worth promoting, because rights only truly exist when they are respected and upheld.<\/span><\/p>\n It\u2019s a win-win situation!<\/span><\/strong><\/p>\n It\u2019s important to understand that the complaint process is not a \u201cpunitive\u201d process, but a \u201ccorrective\u201d one. Of course, there is nothing to prevent you from taking legal action at another time, but the CAAP does not intervene in such proceedings\u2014you will have to call a lawyer.<\/span><\/p>\n Network professionals and practices may seem untouchable because users are afraid of being judged or facing retaliation. But system stakeholders work for the users and have a legal responsibility to be impartial.\u00a0<\/span><\/p>\n Just remember you can ask the CAAP for help with the complaint process at any time.<\/span><\/p>\n<\/div>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" \u00a0\u201cWhat\u2019s the point of filing a complaint?\u201d<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\u00ab\u2009Mais \u00e0 quoi \u00e7a va servir, au juste?\u2009\u00bb<\/h2>\r\nAu CAAP, nous entendons souvent cette question. Beaucoup de personnes se sentent impuissantes face \u00e0 notre vaste et complexe syst\u00e8me de sant\u00e9.\r\n\r\nLe R\u00e9gime d\u2019examen des plaintes<\/a> est un moyen rapide et gratuit qui permet de faire corriger des situations, d\u2019\u00e9viter que des erreurs se reproduisent, de comprendre ce qui est arriv\u00e9 ou parfois m\u00eame d\u2019obliger les ordres professionnels \u00e0 rappeler les bonnes pratiques \u00e0 leurs membres. Porter plainte, c\u2019est une action citoyenne qu\u2019il faut valoriser, car un droit existe vraiment quand on le fait reconna\u00eetre.\r\n
Tout le monde en sort gagnant !<\/strong><\/blockquote>\r\nIl faut comprendre que le r\u00e9gime n\u2019op\u00e8re pas dans une perspective \u00ab\u2009punitive\u2009\u00bb, mais \u00ab\u2009corrective\u2009\u00bb. Bien entendu, rien ne vous emp\u00eache de proc\u00e9der dans un autre moment \u00e0 un recours judiciaire, mais le CAAP n\u2019intervient pas dans de tels recours ; il vous faudra alors faire appel \u00e0 un avocat.\r\n\r\nLes professionnels et les pratiques dans le r\u00e9seau peuvent sembler intouchables\u2009; nous avons peur d\u2019\u00eatre jug\u00e9 ou de faire face \u00e0 des repr\u00e9sailles. Pourtant, les intervenants du\u00a0r\u00e9gime\u00a0sont au service des usagers et ont un devoir d\u2019impartialit\u00e9 de par la loi.\r\n\r\nEt surtout, vous pouvez demander l\u2019aide du CAAP en tout temps afin d\u2019\u00eatre assist\u00e9 dans votre d\u00e9marche.","_et_gb_content_width":"","footnotes":""},"class_list":["post-1224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/1224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/comments?post=1224"}],"version-history":[{"count":5,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/1224\/revisions"}],"predecessor-version":[{"id":1237,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/1224\/revisions\/1237"}],"wp:attachment":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/media?parent=1224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}