{"id":11,"date":"2017-09-18T19:34:46","date_gmt":"2017-09-18T23:34:46","guid":{"rendered":"https:\/\/caapca.ca\/?page_id=11"},"modified":"2022-05-19T16:36:58","modified_gmt":"2022-05-19T20:36:58","slug":"assistance-accompagnement","status":"publish","type":"page","link":"https:\/\/caapca.ca\/en\/assistance-accompagnement\/","title":{"rendered":"Assistance \/ accompagnement"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; custom_margin=&#8221;|||&#8221;]<\/p>\n<h2>Le CAAP est l\u00e0 pour vous aider si vous \u00eates insatisfait<br \/> du r\u00e9seau de la sant\u00e9 et des services sociaux.<\/h2>\n<h3>Vous pouvez obtenir l\u2019aide du CAAP pour ces types de d\u00e9marches :<span style=\"font-size: 16px; color: #706f6f; font-weight: 500;\">\u00a0<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;0px|0px|27px|0px&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Plainte individuelle&#8221; url=&#8221;https:\/\/caapca.ca\/formuler-une-plainte\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%258%%&#8221; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221;]<\/p>\n<p style=\"text-align: center;\">Permet de d\u00e9noncer\u00a0une ou des situations v\u00e9cues qui vous pr\u00e9occupent.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/2018\/02\/27\/exemple-plainte\/&#8221; button_text=&#8221;Voir un exemple&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Signalement&#8221; url=&#8221;https:\/\/caapca.ca\/formuler-une-plainte\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%217%%&#8221; icon_color=&#8221;#c61e21&#8243; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;16px&#8221;]<\/p>\n<p style=\"text-align: center;\">Permet de signaler\u00a0un probl\u00e8me v\u00e9cu par un tiers ou par plusieurs personnes.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/2018\/02\/27\/signalement\/&#8221; button_text=&#8221;Voir un exemple&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Demande concernant le dossier m\u00e9dical&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%211%%&#8221; icon_color=&#8221;#ed6b4b&#8221; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Acc\u00e8s au dossier ou demande de rectification<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/2018\/03\/20\/demande-dacces-au-dossier\/&#8221; button_text=&#8221;En savoir plus&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Information&#8221; url=&#8221;https:\/\/caapca.ca\/nous-joindre\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%220%%&#8221; icon_color=&#8221;#1b4984&#8243; _builder_version=&#8221;3.0.106&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221;]<\/p>\n<p>Sur <strong><a href=\"https:\/\/caapca.ca\/vos-droits\/\">vos droits<\/a><\/strong> et sur vos recours en cas d&#8217;insatisfaction<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/caapca.ca\/nous-joindre\/&#8221; button_text=&#8221;Contactez-nous&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<h3>Concr\u00e8tement<\/h3>\n<ul>\n<li>Nous vous informons sur\u00a0<a href=\"https:\/\/caapca.ca\/vos-droits\/\">vos droits<\/a>\u00a0et sur la proc\u00e9dure du traitement des plaintes<\/li>\n<li>Nous vous conseillons afin de favoriser les m\u00e9thodes de conciliation<\/li>\n<li>Nous vous aidons \u00e0 clarifier l\u2019objet de votre plainte<\/li>\n<li>Nous vous aidons \u00e0 s\u00e9lectionner et \u00e0 r\u00e9diger les documents n\u00e9cessaires<\/li>\n<li>Nous vous accompagnons lors de rencontres dans le cadre du traitement de votre plainte<\/li>\n<li>Nous effectuons le suivi avec vous<\/li>\n<\/ul>\n<blockquote>\n<p>Nos services sont\u00a0<strong>gratuits<\/strong>\u00a0et\u00a0<span style=\"font-size: large;\"><strong>confidentiels<\/strong>.<\/span><\/p>\n<\/blockquote>\n<h3>Pour qui\u00a0?<\/h3>\n<p>Nous sommes au service des usagers du <a href=\"https:\/\/www.msss.gouv.qc.ca\/reseau\/repertoires\/\">r\u00e9seau de la Sant\u00e9 et des Services sociaux<\/a> et des r\u00e9sidents de r\u00e9sidences priv\u00e9es pour personnes a\u00een\u00e9es. Nous desservons tout le territoire de la Chaudi\u00e8re-Appalaches. <a href=\"https:\/\/caapca.ca\/liens-utiles\/\">Vous habitez une autre r\u00e9gion?<\/a><\/p>\n<p>Pour toutes situations d\u2019insatisfaction \u00e0 l\u2019\u00e9gard des services re\u00e7us ou qui auraient d\u00fb \u00eatre re\u00e7us, nous vous aidons :<\/p>\n<ul>\n<li>Vous, ou une personne que vous repr\u00e9sentez<\/li>\n<li>\u00c0 titre d\u2019h\u00e9ritier d\u2019une personne pour qui les services semblaient insatisfaisants<\/li>\n<li>Comme t\u00e9moin d\u2019une situation o\u00f9 les droits d\u2019un usager ou d\u2019un groupe d\u2019usagers n&#8217;ont pas \u00e9t\u00e9 respect\u00e9s<\/li>\n<\/ul>\n<h3>Le CAAP vous aidera\u00a0:<\/h3>\n<ul>\n<li>\u00c0 am\u00e9liorer les services pour tous<\/li>\n<li>\u00c0 corriger une situation<\/li>\n<li>\u00c0 faire respecter vos droits et vous informer sur vos responsabilit\u00e9s<\/li>\n<li>\u00c0 r\u00e9pondre \u00e0 vos questions<\/li>\n<li>Etc.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/caapca.ca\/pourquoi-porter-plainte\/\">Mais \u00e0 quoi \u00e7a sert au juste?<\/a><\/p>\n<blockquote>\n<p><span style=\"font-size: large;\"><strong>En cas de doute, <a href=\"\/nous-joindre\/\">contactez-nous<\/a>!<\/strong><\/span><\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Vous d\u00e9sirez porter plainte en sant\u00e9 et services sociaux?&#8221; button_url=&#8221;https:\/\/caapca.ca\/formuler-une-plainte\/&#8221; button_text=&#8221;Je fais appel \u00e0 l&#8217;aide du CAAP&#8221; _builder_version=&#8221;3.16&#8243; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le CAAP est l\u00e0 pour vous aider si vous \u00eates insatisfait du r\u00e9seau de la sant\u00e9 et des services sociaux. Vous pouvez obtenir l\u2019aide du CAAP pour ces types de d\u00e9marches :\u00a0Permet de d\u00e9noncer\u00a0une ou des situations v\u00e9cues qui vous pr\u00e9occupent.Permet de signaler\u00a0un probl\u00e8me v\u00e9cu par un tiers ou par plusieurs personnes.Acc\u00e8s au dossier ou [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>Le CAAP \u2013 Capitale-Nationale est l\u00e0 pour vous aider si vous \u00eates insatisfait du r\u00e9seau de la sant\u00e9 et des services sociaux.<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":54,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1567,"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/1567"}],"wp:attachment":[{"href":"https:\/\/caapca.ca\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}